Gambling should always be fun. If it stops being fun, help is available — free and confidential.
National Council on Problem Gambling (NCPG) Helpline:
1800-6-668-668
Free, confidential counselling for problem gamblers and their families. Available 24 hours, 7 days a week. You can also visit www.ncpg.org.sg for more resources.
Maxim88 is committed to providing a safe and enjoyable gambling environment. We believe that gambling should be an entertaining leisure activity — not a way to make money, escape problems, or cope with stress. We take responsible gambling seriously and provide tools, resources, and clear information to help every player stay in control.
For a full overview of our platform's features and how we protect players, read our Maxim88 review. This page focuses specifically on responsible gambling resources, problem gambling awareness, and the self-management tools available to all members.
Problem gambling can affect anyone. It often develops gradually and can be difficult to recognise from the inside. The following signs may indicate that gambling has become problematic:
If you recognise three or more of these signs in yourself, consider reaching out to the NCPG helpline at 1800-6-668-668 or speaking with a trusted friend or family member.
The vast majority of players gamble responsibly and safely by following some basic principles. Here are the most important guidelines for maintaining a healthy relationship with gambling:
Self-exclusion is a voluntary programme that allows players to restrict their own access to gambling platforms for a defined period. If you feel your gambling is getting out of control, self-exclusion is one of the most effective tools available.
Members can request a temporary account suspension (cooling-off period) of 24 hours, 7 days, or 30 days through the Customer Support live chat. During the cooling-off period, you will not be able to log in or access any gambling features. This option is reversible after the chosen period expires.
For longer-term self-exclusion, members can request permanent or extended (6-month, 1-year, or indefinite) account closure through Customer Support. Upon self-exclusion, your account is permanently suspended, your personal data is flagged, and you will not receive any marketing communications for the duration of the exclusion period.
Singapore's National Council on Problem Gambling operates the National Registry of Exclusions (NRE), which covers all legal gambling venues in Singapore including Marina Bay Sands and Resorts World Sentosa. Visit the NCPG website or call 1800-6-668-668 to enrol in the NRE. Note that offshore online casinos like Maxim88 are not subject to the NRE, which is why Maxim88's own self-exclusion programme is the relevant tool for online gambling.
Maxim88 provides deposit limit controls that allow members to cap their daily, weekly, or monthly deposits. To set a deposit limit:
Deposit limits can be lowered at any time, with immediate effect. Raising or removing a deposit limit requires a 7-day cooling-off period before the change takes effect — this deliberate delay helps prevent impulsive decisions during high-emotion moments.
The Maxim88 platform includes optional session time reminders. Once enabled, you will receive an in-app notification after a set duration of play (e.g., every 30 minutes or 1 hour) reminding you of the time spent in the current session. To enable session reminders, go to Account Settings > Responsible Gambling > Session Reminders and choose your preferred interval.
For more information about Maxim88 and our platform features, visit the about us page.
